Stillpoint CRM vs Jetpack CRM

It deserves credit rather than a straw man. Jetpack CRM has been around for years, is maintained by Automattic — the company behind WordPress.com and WooCommerce — and has a free core available directly from WordPress.org. That means you can install it, load a few hundred contacts and decide whether a WordPress-based CRM suits you at all, without spending anything.

Its design philosophy is deliberately restrained: a clean contact record, simple transactional objects, and an extension for each thing you actually need rather than a screen full of features you do not. For a freelancer or a small consultancy that mainly needs a tidy client list with a few quotes attached, that restraint is a feature and not a limitation.

The extension ecosystem is also a real asset. If your requirement is niche — a particular payment gateway, a specific form plugin, a mail-service connector — there is a reasonable chance somebody has built it.

This is the one section where there is no argument to make. Both products are self-hosted WordPress plugins, so your contacts and deals live on your own server, under your own hosting, in your chosen jurisdiction. Neither vendor operates a cloud that holds your CRM records.

The differences are architectural detail rather than principle. Stillpoint keeps its data in its own store — by default a single SQLite file in a private uploads folder, optionally your own MySQL database — which makes backup and relocation a single-file operation, and it can be moved entirely outside your web root with one constant. Jetpack CRM stores its data in your WordPress database alongside everything else, which some teams prefer precisely because it is one database to manage.

If data ownership is your reason for shortlisting either tool, you can be satisfied with both and decide on capability instead.

This is where the two products diverge most visibly. Stillpoint is built around the pipeline: unlimited pipelines each with their own ordered stages, drag-and-drop Kanban, and a win probability on every stage. Multiply deal value by stage probability and you get a weighted forecast rather than a raw pipeline total — the difference between knowing you have $500,000 of open deals and knowing roughly $140,000 of it will actually close.

Jetpack CRM's view of the sales process is lighter. You can track contacts through a simpler funnel and attach transactions to them, which suits a short, informal sales cycle. What it does not aim to give you is multi-pipeline structure, probability-weighted forecasting, and stage-level reporting as a first-class concern.

If your business runs one straightforward flow from enquiry to invoice, that lightness is fine. If you have several distinct sales motions — new business, renewals, an Orders pipeline for your store — or if you report a forecast to anyone, the structural difference matters every week.

Both products can produce commercial documents. The difference is what you have to buy and assemble to get there. Jetpack CRM's model is modular: richer invoicing, payment-gateway connections and form integrations arrive as paid extensions spread across its plan tiers, so your final cost depends on which pieces you need.

Stillpoint bundles the finance side into the base licence: quotes and invoices with line items and quantities, tax handling, your own numbering, issue and due dates, branded PDF export generated in-plugin with no third-party service, and partial payments — record several payments against one invoice and the outstanding balance updates itself.

Neither approach is dishonest; they suit different buyers. Modular is cheaper when you need one thing and more expensive, and more to maintain, when you need six.

Stillpoint includes something genuinely unusual in a WordPress CRM: a real per-user mailbox. Each team member connects their own IMAP account for reading and SMTP for sending, with a personal from-name and HTML signature, and works their inbox from inside the CRM. Every sent message is logged against the contact, templates support merge placeholders, and mailbox credentials are encrypted at rest with OpenSSL.

Jetpack CRM does not set out to be your mail client. It can send transactional mail and connects to mail services through extensions, but the model is not "every rep reads and answers their own mail here".

One honest caveat on our side: inbox reading needs the PHP imap extension. Most hosts enable it, some do not, and without it sending, templates and the sent log still work but inbox reading does not.

Both can connect to WooCommerce; the depth differs. Jetpack CRM's connector brings store customers and their transactions into the CRM, which is useful for having one view of a buyer.

Stillpoint treats an order as pipeline. Orders sync on checkout, status change, admin edit and refund; each becomes both a ledger record with full line items and a deal in an auto-created Orders pipeline whose stages mirror WooCommerce statuses. On top of that sits customer lifetime value, configurable RFM segments (VIP, Repeat, New, At-risk, Prospect), a store dashboard with repeat rate and revenue by month, a daily win-back scan that creates follow-up tasks for lapsed buyers and unpaid checkouts, and batched backfill of your entire order history.

The ecommerce suite is included in the Pro and Agency plans.

Both vendors avoid per-seat billing, which is worth acknowledging — neither punishes you for adding staff. The structural difference is bundling.

Jetpack CRM offers a free core with paid plans and extensions, so the price you pay depends on which capabilities you add and at which tier they sit. That makes a very cheap entry point possible and makes your final number harder to predict up front.

Stillpoint is a flat licence per site with everything in the box: $19/mo or $149/yr for one site, $29/mo or $299/yr for up to five sites including the WooCommerce suite, and $49/mo or $499/yr for up to twenty sites with priority support and onboarding. Unlimited users on all of them, and no contact-count tiers.

There are real scenarios where Jetpack CRM is the better call, and we would rather say so than have you buy the wrong tool:

• You want a free entry point to prove the concept before spending anything.
• You only need tidy contact management with occasional quotes, and a full sales stack would go unused.
• You specifically want Automattic as the vendor for procurement, longevity or ecosystem reasons.
• You need a niche third-party extension that already exists for Jetpack CRM and nowhere else.
• Your sales process is informal enough that pipelines and weighted forecasting would be ceremony rather than insight.

If, on the other hand, you find yourself pricing three or four extensions to get invoicing, store data and follow-up automation working together, that is the moment an all-inclusive licence starts to look cheaper as well as simpler.