Pricing
Simple pricing. Unlimited users.
Plans and pricing
Starter
1 site
$149/yr
$149 billed annually
≈ $12.42/mo billed yearly — save $79/yr
- Unlimited users
- Core CRM: pipelines, contacts, companies & deals
- Quotes & invoices with PDF and partial payments
- Per-user team email inbox (IMAP/SMTP)
- Work management: boards, projects & time tracking
- Reports, automations, custom fields, audit log
- Standard support
Pro
Up to 5 sites
$299/yr
$299 billed annually
≈ $24.92/mo billed yearly — save $49/yr
- Unlimited users
- Everything in Starter
- Full WooCommerce ecommerce suite + orders pipeline
- RFM segments, store dashboard & win-back tasks
- Marketing automation: segments, journeys, campaigns
- Advanced analytics: report builder, targets, drill-down
- Cross-module automations + FluentCRM bridge
- Full service desk: email-to-ticket, SLA engine, customer portal, knowledge base, CSAT, unlimited agents
- Priority support
Agency
Up to 20 sites
$499/yr
$499 billed annually
≈ $41.58/mo billed yearly — save $89/yr
- Unlimited users
- Everything in Pro
- Full service desk: email-to-ticket, SLA engine, customer portal, knowledge base, CSAT, unlimited agents
- 20 site activations for client work
- Priority support & onboarding
30-day money-back guarantee. Self-hosted — your data never leaves your server.
What's included by module
Every plan includes the full core CRM. Pro adds the WooCommerce ecommerce suite, the full Service Desk (including email-to-ticket and SLA management), marketing automation and advanced analytics; Agency adds priority support, onboarding and room for 20 sites. Starter is core CRM only — the ecommerce suite and Service Desk are Pro and Agency only.
| Module / capability | Starter | Pro | Agency |
|---|---|---|---|
| Core CRM (pipelines, contacts, quotes & invoices, team email, automations, reports) | Included | Included | Included |
| Work management (boards, tasks, projects, time tracking) | Basics | Included | Included |
| Reporting & analytics | Core reports | Advanced | Advanced |
| WooCommerce ecommerce suite (Pro & Agency only) | Not included | Included | Included |
| Service Desk: email-to-ticket, SLA engine, portal, knowledge base, CSAT, unlimited agents (Pro & Agency only) | Not included | Included | Included |
| Marketing automation | Not included | Included | Included |
| Cross-module automations (deal → project, segment → task) | Not included | Included | Included |
| Sites | 1 | 5 | 20 |
| Support | Standard | Priority | Priority + onboarding |
What you are not paying for
- • No per-agent fee — support agents are covered by the same unlimited-user licence as everyone else.
- • No per-contact fee — your bill does not grow because your database did.
- • No per-seat fee, on any plan, at any point.
- • No paid add-on to unlock email-to-ticket or the SLA engine — both ship inside Pro and Agency.
- • No data leaving your server — CRM, ecommerce and service desk records all live in the same database on your own hosting.
Read more on how email-to-ticket and the SLA engine work — both are part of the Service Desk included in Pro and Agency.
The things people ask before they buy
What “unlimited users” means
It means what it says: there is no per-seat billing on any plan, at any point, ever. Add your whole sales team, your support staff, your bookkeeper and your managers and the licence price does not move.
Access is granted through a WordPress capability, so people sign in with the WordPress account they already have. There is no seat count to reconcile and no invoice surprise when you hire.
What happens when a licence expires
A soft gate, not a lockout. The core CRM keeps working on your existing data and export stays available — nobody is ever locked out of their own customer records, because those records are files on your server.
What pauses is premium and ecommerce features, automatic updates, and support entitlement. Renew and everything resumes immediately, with your data untouched.
What counts as a site
One activation is one production WordPress installation, tracked by site URL: Starter covers 1, Pro up to 5, Agency up to 20. You can deactivate a site to release its slot when you migrate hosts or retire a client site.
Localhost and staging copies of a licensed production site do not burn a slot, so you can develop and test without paying twice.
Billing, tax and refunds
Freemius is the merchant of record for every purchase. It handles payment processing, VAT/GST/sales tax calculation and remittance, tax invoices, plan changes and cancellations from your customer portal.
Every plan carries a 30-day money-back guarantee — see the refund policy for the detail.
Pricing FAQ
Yes. Billing cycle changes are handled in your Freemius customer portal, and the switch takes effect at your next renewal. Yearly works out roughly 30% cheaper than paying monthly for the same plan, which is why most customers move to yearly after the first month or two.
No. Upgrading (Starter to Pro, for example, which is what unlocks the WooCommerce suite) is prorated: Freemius credits the unused portion of your current term against the new plan, so you pay the difference rather than starting a fresh subscription. The extra site slots and features become available as soon as the upgrade completes.
A 30-day money-back guarantee on your first purchase. Request it through your Freemius customer portal or email us and we will raise it on your behalf. Full detail, including how renewals and cancellations behave, is on our refund policy page.
Prices are shown excluding tax. Freemius is the merchant of record for every Stillpoint CRM purchase, which means Freemius calculates and collects any VAT, GST or sales tax that applies in your country at checkout and remits it, and Freemius issues your tax invoice. You can add a VAT number at checkout where reverse charge applies.
We look at these case by case rather than advertising a blanket coupon. Email us with a short note about your organisation and what you need the CRM for, and we will tell you honestly what we can do.
No — the full Service Desk is included in Pro and Agency at no additional charge, with unlimited agents. There is no separate helpdesk subscription, no per-ticket fee and no add-on to unlock email-to-ticket or the SLA engine.
No, ever. Every plan includes unlimited users, and that covers support agents exactly the same way it covers sales reps. Add your whole support team without your bill moving.
More answers in the full FAQ, or compare us against the alternatives on the comparison page.
Pick a plan and own your CRM
Unlimited users, flat price per site, and 30 days to change your mind. Your data stays on your server from the first minute.
Unlimited users · Flat price per site · 30-day money-back guarantee